83 Ludstone Street, Hampton MELBOURNE

Repairs

Mala breaks within the first three months are complimentary, email us with your order details: info@omshivoham.com for more info. 

A Mala break can be a sad moment, however it does symbolise a new beginning! It may also be a release of past pattern, or the fulfilment of intentions you had when initially adorning your mala. The positive outcome is the setting of a new spiritual intention to continue moving forward.

If you don't like the idea of your mala breaking (we don't) keep an eye on the thread between the beads, when it frays it's time to have it repaired (usually after two years). Remember even when the the thread does need to be changed your Mala will, and is meant to last a lifetime. Our AAA+ Grade crystals are something you'll want to hang onto, along with the sacred Rudraksha seeds which are often passed through generations.   

Most breaks within the first year happen when your mala gets caught, children or animals find it appealing (more common than you may believe or notice) or it gets wet. Taking care of you Mala as an honoured item and re-threading every few years is a wonderful way to enhance its energy. 

Throughout the remainder of your life we ask you to help us cover the costs. A Shivoham mala is recommended to have re-threaded every two - there years. The cost for standard re-threading and new tassel is $60 including it's return to you, this includes a blessing ceremony in Haridwar for your new beginning with the Mala. In the case of lost beads, damage or upgrades there will be extra charge.  

Your patience is requested throughout this process of four to eight weeks, there is no need to check as we will always keep a record and ensure your mala is returned in excellent condition. We are experiencing delays in many areas of our production post Covid so please keep this in mind, rest assured your mala will be returned to you as soon as possible. 

Email info@omshivoham.com with your contact details for any questions or post your mala with your details (don't forget this please) to out studio at 83 Ludstone St, Hampton VIC 3188. We will email you when it arrives. 

Bracelet'sare now sent out with spare elastic and instructions so you can maintain your piece for decades to come.  

Please use tracking, include your contact information with the details of purchase or purchaser name.

Note: we will only repair Shivoham Malas and take no responsibility for anything else sent to us.