Bracelets:
We send out with spare elastic and instructions with each bracelet order so you can maintain your piece for decades to come. If you have lost the instructions you can request them from us via email.
E-mail us mentioning the Shivoham Mala you'd like repaired. We'll create an order, once accepted and completed post your mala with your receipt included to Shivoham PO Box 565 Brighton VIC, 3186.
Jewellers who do pearl knotting may also assist you.
A Mala break can feel like a sad moment, however it always symbolises a new beginning and may indicate the release of a pattern, or fulfilment of your intention. The positive outcome, once re-threaded is the setting of a new spiritual intention to continue your path forward. There is nothing wrong.
If you don't like the idea of your mala breaking keep an eye on the thread between the beads, when it frays it's time to have it repaired (usually after two-three years of constant wear). Please remember, that even when the thread needs to be re-done your Mala will, and is meant to last a lifetime. Re-threading is a normal part of maintaining a spiritual malas long life. Our AAA+ Grade crystals and pure Rudraksha are something to treasure and have been passed down through generations.
Most breaks within the first year happen when your mala gets caught, children or animals find it appealing (more often than you may believe or even notice) or it regularly gets wet (showers, swims, sweat). Taking care of you Mala as an honoured item and re-threading every few years is a wonderful way to enhance its energy.
We always help cover part of the process by shipping items together, where possible, so the process usually costs you $70 including return post, within Australia. In the case of lost beads, or significant damage there will be extra charges.
Your patience is required through the process, of three to four months. There is no need to check in, as we always keep a record and ensure your mala is returned in excellent condition.
Bracelets:
We send out with spare elastic and instructions with each bracelet order so you can maintain your piece for decades to come. If you have lost the instructions you can request them from us via email.
Please note: we only discuss Shivoham Malas.