Mala breaks within the first three months are complimentary, please contact us with your information and send images to; firstname.lastname@example.org
Throughout the remainder of your life we cover ask for costs to be covered for this process and recommend re-threading every few years to maintain it's integrity. There is a base charge of $60 including including return to you, this covers a blessing ceremony in Haridwar, India (for its new beginning) which is an important part of our process.
We do ask your patience, between four to eight weeks, you do not need to contact us during this time and can rest assured it will be returned to you as soon as possible.
Most breaks within the first year happen when your mala gets caught, children or animals find it appealing (more common than you may believe or notice) or it gets wet. Taking care of you Mala as an honoured item and re-threading every few years is a wonderful way to enhance its energy.
Email email@example.com in advance so we can assist with the steps, let you know the timeframe and suggest the best way to send it. Include your contact details and name of the person who placed the order with the package.
A Mala break can be a sad moment, it symbolises new beginnings, release or fulfilment of intentions and acts as a reminder to set a new spiritual intention. If you don't like the idea of your mala breaking (we don't) keep an eye on the thread between the beads, when it frays it's time to have it repaired (usually after two years). Remember even when the the thread does need to be changed your Mala will, and is meant to last a lifetime. Our AAA+ Grade crystals are something you'll want to hang onto, along with the sacred Rudraksha seeds which are often passed through generations.
Bracelet repairs are also taken care of with ease, email us with images, and let us know how many beads you have (sometimes they roll away). Price is usually $20 including return post to you.
Please use tracking and enclose a repair request with the information discussed on email, include your contact information, original order number and a return bag for complimentary repairs.
Note: we only repair Shivoham Malas and Bracelets.